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Content Officer

About Souq: is the largest ecommerce site in the Arab world. Every month, attracts more than 40 million visits to its catalogue of more than 8 million unique products in 35 different categories, including Books, Automotive, Consumer Electronics, Household goods, Fashion, Accessories, Perfumes, Toys, and Baby products.

Established in 2005, today operates both as an award-winning retail business and an online marketplace that allows SMEs, merchants, brands and distributors to distribute their products online.

With more than 3,000 employees, we have offices and local operations in UAE, Egypt, Kingdom of Saudi Arabia and leading Product and Engineering centers in Jordan and India. We offer competitive salaries, benefits, and a unique opportunity to join the leading player in an ever growing and exciting industry. 

Primary Responsibilities:

  • Maintain the Moderation Guidelines and ensure they are up to date.
  • Ensures master data integrity in key systems as well as maintaining the processes to support the data quality.
  • To follow product extraction standards during production as set by the team lead.
  • Ability to effectively communicate information and report statistics.
  • To produce quality item data as per daily targets.
  • To remove errors in item data and get it QC passed.
  • To suggest improvements in product data development.
  • Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.
  • To help and maintain a positive working relationship with team members.

Job Requirements:

  • BA in related field.
  • Knowledge of the Company’s industry and targeted demographics’ culture, as well as internet culture, online community platform moderation tools.
  • Ability to effectively communicate information and report statistics.
  • Professional and positive approach.

Core Competencies:

  • Team player, detail focused and reliable.
  • Good analytical and problem-solving skills.
  • Have a good knowledge of principles of customer service.
  • Availability to work days, evenings, nights, as well as weekends when required.
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