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Partner Relationship Executive

ABOUT SOUQ

Souq.com an Amazon Subsidiary is the largest e-commerce site in the Arab world. Every month, Souq.com attracts more than 40 million visits to its catalogue of more than 8.5 million unique products in 35 different categories, including Fashion, Books, Automotive, Consumer Electronics, Household Goods, Watches, Perfumes, Toys, and Baby products. Established in 2005, Souq.com today operates both as an award-winning retail business and an online marketplace that allows SMEs, merchants, brands, and distributors to distribute their products online.

With more than 3,000 employees, we have offices and local operations in UAE, Egypt, Kingdom of Saudi Arabia, and leading Product and Engineering centers in Jordan and India. We offer competitive salaries, benefits, and a unique opportunity to join the leading player in an ever growing and exciting industry.

RESPONSIBILITIES

  • Handle third party onboarding process in terms of finalizing account setup & training.
  • Monitor partner’s performance, service quality and advise on enhancement procedures to increase revenues, decrease cancellation rate & maximize fulfillment.
  • Act as the first line of support for third party issues & second line of support for customer issues.
  • Maintain performance tracking report and communicate progress on daily basis to management & category BDEs

QUALIFICATIONS

  • University Degree in Business or Management
  • 2-5 years’ experience in client management or customer service.
  • Excellent relationship management & problem-solving skills.
  • Alerted, active & have an eye for details

 

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