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WING.AE is courier marketplace acting as an aggregator of shipping service companies that provides the most innovative mobile and web-based user-friendly delivery booking services to the market. We currently offer our services throughout UAE. We are expanding into KSA and Egypt to offer last mile solutions to the market. We have recently been acquired by Amazon and will continue to be key player in the shipping industry by filling the gap in Amazons demand for last mile solutions at the same time providing solutions to other delivery customers in the market.
Our Company needs a Training Manager to organize, plan and execute training sessions for all of our key employees. The successful candidate will be responsible for ensuring the education and preparation of drivers, dispatchers, and cashiers of the carriers on Wing network. We are looking for an ambitious, organized, and highly efficient expert with software and process training experience. Familiarity with logistics/delivery services is also helpful for candidates in this position. We offer a generous compensation structure and a team-oriented environment. Candidate will be part of our Egypt operations team.
Training Manager Duties and Responsibilities
Oversee the training in all key areas of Wing App-including proper navigation, update, etc.
Responsible in providing basic training on- driving, customer service and other best practices and etiquettes.
Produce new training materials and supplies that might enhance our training procedures.
Identify future training needs and create curriculum to facilitate that training
Search for gaps in training material or content that should be filled to ensure safety and productivity among staffs of delivery service providers and commercial carriers
Communicate with team members and management to ensure all needs are met
Build solid team of trainers, coach them